Terms and Conditions

ORIGINAL PACKING SLIP MUST BE INCLUDED IN RETURN BOX IN ORDER TO PROCESS YOUR RETURN AND APPLY A CREDIT OR PROCESS AN EXCHANGE. No exceptions.

Shipping Info
Orders will be shipped usually within 24 hours of order receipt (except holidays). Our experience has shown that the majority of all orders shipped to the east coast arrive within 5-7 working days of shipping. All orders in excess of $300 receive FREE SHIPPING if shipments are made within the continental United States and Canada.

We do not markup carrier rates nor do we believe in charging for handling shipments or for shipping materials.

International orders shipping outside of the United States must use a freight forwarding service to provide a shipping address within the United States.  This applies to orders shipping to Canada as well.

You, being the customer, is responsible for providing a shipping address that will accept deliveries by any of the following carriers as appropriate as our warehouse will use any of these methods so as to best get your items to you as quickly and safely as possible: UPS, FedEx, USPS or Canada Post.

FOB Origin Freight Collect
The buyer assumes title and control of the goods the moment the carrier picks up a prepared order from our warehouse. The buyer assumes risk of transportation and is entitled to route the shipment. The buyer is responsible for filing claims for loss or damage. Buyer pays and bears freight charges. For shipments with a destination outside of the continental United States, any additional fees or duties incurred are the responsibility of the customer. ITEMS MAY SHIP FROM OUR U.S. OR CANADA WAREHOUSE WHICH IS AT THE DISCRETION OF ALPENSTYLE BASED ON INVENTORY LOCATION. DUTY AND FEES MAY BE INCURRED BY CANADA CUSTOMERS IF ORDER ORIGINATES FROM THE CALIFORNIA-BASED INVENTORY. EMAIL [email protected] IF QUESTIONS. ALL U.S. ORDERS DO NOT INCUR DUTY OR CUSTOMS FEES, EVER.

Return – Exchange Policy
If you are not completely satisfied with your purchased item, simply return it back within fifteen (15) days of receipt by the customer for a full refund (less any shipping and handling charges). Also, if you need to exchange your product for a different size, color, or style, just send it back to us and we will promptly ship you the new product (depending on stock availability).

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or non-defective merchandise may be returned.

Please send the item back to us at the address below using any traceable shipping method. Once we receive your package, we will exchange or refund as you instruct. Please use the prepaid return label included in your shipment or you may use the following address for RETURNS and EXCHANGES:

For U.S. Return Shipments:
ATTN: AlpenStyle RETURNS
9860 Niagara Falls Blvd, Suite 186
Niagara Falls, NY 14304 United States

For Canadian Return Shipments:
ATTN: AlpenStyle RETURNS
1475 Sandhill Drive, Unit 3
Ancaster, ON L9G 4V5 Canada

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

• No refunds or exchanges will be made after fifteen (15) days under any circumstances.
• Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. We reserve the right to refuse a return on any product that does not meet these requirements.
• We are not responsible for lost or stolen packages. It is the customer’s responsibility to follow up with the carrier if a package is lost or stolen. Please use a shipping method that can be tracked. We recommend you insure the parcel when shipping higher-priced items. Packages must be returned prepaid—we do not accept C.O.D. deliveries.
• We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.
• Subsequent to an approval authorization, we can only credit the credit card used for the original purchase. Please allow 1 – 2 billing cycles for the refund credit to appear on your statement.
• Refused returns or exchanges will be shipped back to the customer at the customer's expense.
• PLEASE NOTE: Within 5-10 business days of receiving the return and having inspected the garment and approved the return, we will apply the credit or send an exchange, as applicable.

---

Terms Privacy

Your Use of the Site
You agree that you will not otherwise copy, modify, alter, display, distribute, sell, broadcast or transmit any material on the Site in any manner without the prior written permission of NMS.

You may download content for non-commercial, personal use only, provided copyright, trademark or other proprietary notices remain unchanged and visible. No right, title or interest in any downloaded materials is transferred to you or to any user as a result of any such downloading or copying.

As a condition of your use of the Site, you will not use the Site for any purpose that is unlawful or prohibited by these Terms of Use or any applicable laws.

Product Availability
The product availability information presented on our Web site is the best, most current information we have, but errors do occur and this information does not represent a guarantee or promise of availability. If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you with our best estimate of when the product will be available. Anticipated delivery dates are dependent on our suppliers and other factors beyond our control, and are subject to change.

Pricing
Due to the fast-moving nature of the Internet industry, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

PLEASE NOTE: We do not sell wholesale, nor do we have a list of distributor/manufacturer phone numbers. We will not answer emails requesting such information. Thank you for understanding!

---

Refund Policy

ORIGINAL PACKING SLIP MUST BE INCLUDED IN RETURN BOX IN ORDER TO PROCESS YOUR RETURN AND APPLY A CREDIT OR PROCESS AN EXCHANGE. No exceptions.

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund nor an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.

Non-returnable items:

• Final Sale items. (does not apply to regular Sale Items)
• Products that are purchased on someone else’s website (see their return policy)

To complete your return, we require a receipt or proof of purchase. Please include the original packing slip.

Please do not send your purchase back to the manufacturer.

Refunds
PLEASE NOTE: Within 5-10 business days of AlpenStyle's warehouse receiving the return, AlpenStyle will apply the credit or send an exchange, as applicable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days which is determined by the card issuer, not AlpenStyle.

Late or missing refunds
If you haven’t received a refund yet, first check your bank or credit card account again as appropriate.

Then contact your bank or credit card company as appropriate; it may take some time before your refund is officially posted, may take up to 30 days for a refund to appear.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items
Sale items may be refunded, unfortunately FINAL sale items cannot be refunded.

Exchanges
We will replace items if they are defective or damaged. If you need to exchange it for the same item, call us or send us an email as soon as possible due to limited inventory and so we can hold the replacement item. Contact us at [email protected].

Gifts
If the item was a gift when purchased and shipped directly to you, the original purchaser/gift giver of the item will receive a credit for the value of your return. Once the returned item is received, the original purchaser will be notified of the receipt of the return and a copy of the receipt will be given to the original purchaser.

Shipping
To return your product, you should mail your product to:

For U.S. Return Shipments:
ATTN: AlpenStyle RETURNS
9860 Niagara Falls Blvd, Suite 186
Niagara Falls, NY 14304 United States

For Canadian Return Shipments:
ATTN: AlpenStyle RETURNS
1475 Sandhill Drive, Unit 3
Ancaster, ON L9G 4V5 Canada

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned
item.