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TERMS AND CONDITIONS
women's jackets and sweaters No matter if you call or send an email, we are committed to give you the best customer service available.

The fastest way to get your questions
answered is by sending an email to Karen
at info@alpenstyle.com . Or you may call us
at 1-866-966-3603. In most cases you will
be contacted same day (see business hours).

By Phone:
1-866-966-3603

PLEASE NOTE: We do not sell wholesale, nor do we have a list of distributor/manufacturer phone numbers. We will not answer emails requesting such information. Thank you for understanding.

By Email:

Please send questions or comments to info@alpenstyle.com

By Snail Mail:
AlpenStyle, 1426 Mercer Avenue, San Jose, CA 95125

Sale Items
All sale items are not returnable, exchangeable or eligible for store credit. All sale items are final sales, no exceptions. Any sale item returned to AlpenStyle will be returned to the customer, and all shipping charges will be covered by the customer.

Privacy Policy
We at AlpenStyle have the utmost respect for our client's privacy. As with every customer, your account information is kept in complete confidence. Our strict corporate policy insures that we will not sell, distribute, or otherwise publish your personal information to any third party.
1. We use the information you provide about yourself when placing an order only to complete that order.
2. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.
3. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
4. We do not sell our customer's information.
5. We do not send out junk mails to our customers.
6. All mail to customer is either in the form of order updates, shipment tracking information or for promotional/information purposes meant to inform customers of pertinent AlpenStyle store information.
 
Order Info

Secure Checkout
The fastest way to place an order is by using the secure checkout on the web site. We accept Visa, Master Card, American Express, Discover.

Business Hours 
Our business hours are Monday - Friday (except holidays), 9:00 a.m. - 4:00 p.m. PST. If no one answers the phone 1-866-966-3603 during off-hours please leave your name, phone number and a brief message and we will be happy to call you back at your convenience. For speedier answers, please send an email to info@alpenstyle.com. Extended hours, for email questions are in effect for the holiday season (November 1-December 22).

Product Availability
The product availability information presented on our Web site is the best, most current information we have, but errors do occur and this information does not represent a guarantee or promise of availability. If a product is not in stock when you place your order, we will do our best to let you know. We will also provide you with our best estimate of when the product will be available. Anticipated delivery dates are dependent on our suppliers and other factors beyond our control, and are subject to change.

Pricing
Due to the fast-moving nature of the Internet industry, prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase.

PLEASE NOTE: We do not sell wholesale, nor do we have a list of distributor/manufacturer phone numbers. We will not answer emails requesting such information. Thank you for understanding!

 
Payment Options

Credit Card
The checkout allows you to securely pay with your credit card. Credit card transactions are protected via the SSL (Secure Sockets Layer) protocol, the adopted standard for processing secure credit card orders over the Internet.

Shipping Info 
Orders will be shipped Monday - Friday (except holidays). All orders placed after 2 pm PST will be shipped the following business day. We use the following shipping options: Our experience has shown that the majority of all orders shipped to the east coast arrive within3-5 days of shipping.  Due to the various AlpenStyle warehouse locations throughout the United States and preferential rates by distributors , some shipping carriers may be changed from the originally specified order (i.e. all Skjaeveland and Vrikke orders ship Fed Ex, Geiger ground orders ship UPS ground only, never Fed Ex ground).    

 
We do not mark up carrier rates nor do we believe in charging for handling shipments. For both Fed Ex and UPS we use the current rate tables for either carrier to determine shipping costs to your delivery address, based on the carrier and type of delivery you choose.

FOB Origin Freight Collect
The buyer assumes title and control of the goods the moment the carrier signs the bill of lading. The buyer assumes risk of transportation and is entitled to route the shipment. The buyer is responsible for filing claims for loss or damage. Buyer pays and bears freight charges.

Return – Exchange Policy
If you are not completely satisfied with your purchased item, simply return it back within fifteen (15) days for a full refund (less any shipping and handling charges). Also, if you need to exchange your product for a different size, color, or style, just send it back to us and we will promptly ship you the new product (depending on stock availability).

NOTE: NO RETURNS OR EXCHANGES ON SALE ITEMS. ALL DISCOUNTED OR SALE ITEMS ARE FINAL SALES.

Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned.
Please send the item back to us at the address below using any traceable shipping method. Once we receive your package, we will exchange or refund as you instruct.

AlpenStyle
Returns and Exchanges
1426 Mercer Avenue
San Jose, CA 95125
United States of America

Packages must be returned prepaid—we do not accept C.O.D. deliveries.

  • No refunds or exchanges will be made after fifteen (15) days under any circumstances.
  • Returns must be 100% complete, in original and resalable condition, with all original packaging, and contents. Only unwashed, unworn, or defective merchandise may be returned. We reserve the right to refuse a return on any product that does not meet these requirements.
  • We are not responsible for lost or stolen packages. Please use a shipping method that can be tracked. We recommend you insure the parcel when shipping higher-priced items. Packages must be returned prepaid—we do not accept C.O.D. deliveries.
  • We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.
  • Subsequent to an approval authorization, we can only credit the credit card used for the original purchase. Please allow 1 – 2 billing cycles for the refund credit to appear on your statement.
  • Refused returns or exchanges will be shipped back to the customer at the customer's expense.
  • PLEASE NOTE : As soon as we receive your returned item we will send you a confirmation e-mail to notify you of your refund in the amount you paid for this item.
 
We want you to be confident that the size you select is the size that will fit. The key to proper fit is knowing your body measurements. To make sure you get the correct size use the guidelines below to measure; then refer to the appropriate sizing charts.
• How to Measure for a Proper Fit
• Women's Regular Garment Sizing
FIT GUIDELINES: HOW TO MEASURE FOR A PROPER FIT
CHEST/BUST:
Measure under your arms and around the fullest part of your chest/bust, keeping the tape straight across your back.
WAIST:
Measure around the smallest part of your waistline.
NECK:
Measure around the base of your neck. Pull the tape tight enough for a snug but comfortable fit.
SLEEVE:
Bend the elbow and measure from the center of the neck (backside) to elbow and down to wrist.
HIP:
Measure around the fullest part of the hips, usually about 8 inches below the waist.
Sweaters and outerwear will have no waist suppression and will be able to accommodate those with waists larger than dimensions listed.
 

66° North

geiger sizing

 

 
 

Dale of Norway Ladies' Sizing Chart


Please use the following table to determine your size.
  XS S M L XL XXL XXXL
US women size 2 4 – 6 8 – 10 12 – 14 16 – 18 20 – 22 24-26
Chest (cm) 82 88 94 100 106  112 118
Chest (in.) 32 34 37 39 42 44 46
Waist (cm) 66 72 78 84 90 96 104
Seat (cm) 90 96 102 108 114 120 126

Washing Instructions
Hand wash (86°F/30°C). Turn inside out. Use a mild washing detergent. Squeeze gently, do not wring. Rinse well. Dry on a flat surface, pull gently into shape if necessary. Do not dry in sunshine or in a tumble dryer. Can be pressed, using wool setting. This garment can be dry cleaned, but dry cleaning may change the brightness of the colors and the softness of the wool. Store knitted garments folded, not hanging.

 
 

Geiger of Austria

Please note that this chart is approximate. Jacket sizes vary from style to style so please read descriptions carefully. Some adjustments for size have been made in the ordering options (i.e. style 65510 and 65220). Particularly the 65220 is very generously cut in larger sizes. 67170 runs true to size.

geiger sizing

 

 
 

Icelandic Design

Please note that fits vary according to style.  Styles with lining will not be as generous in sizing as wool only styles.

 

S (4 to 6)

M (8 to 10)

L (12 to 14)

XL (16 to 18)

Bust

33 1/4

35 1/2

37 3/4

40

Waist

25 3/4

28

30 1/4

32 1/2

Hip (5" down from waist)

35 1/4

37 1/2

39 3/4

42

Sleeve (from collarbone)

29 7/8

30 3/4

31 5/8

32 1/4

 
 

M.Miller Outerwear

M.Miller styles generally run true to size.  Some run on the small size for small and medium sizes with the Tess vest.  The styles generally have more fitted shoulders and sleeves.  Some styles will be more generous due to cinched waist (i.e. the Krista) or due to boxier/straight silhouette cuts (i.e. the Este). Please read style descriptions that contain sizing characteristics for individual items.

S (4 to 6)

M (8 to 10)

L (12 –14)

XL (16)

 
 

Vrikke

Vrikke styles run true to size, more fitted in shoulders and sleeves.  Some styles will be more generous due to boxier/straight silhouette cuts. Please read style descriptions that contain sizing characteristics for individual items.

S (4 to 6)

M (8 to 10)

L (12 to 14)

XL (16 to 18)

 
 

Vanilia Fashion Pants

Becky style – hem 31”

Vanilia pants are very forgiving with their sizing due to the bi/four-way stretch of the material.  Sizes run small and have been adjusted accordingly in the ordering options.  Hem length for all sizes is 31”.  Boot leg is 8” in diameter.

European Size 36 38 40 42 44 46 48 50
American Size 4 6 8 10 12 14 16 18