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| Info |
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No
matter if you call or send an email, we are committed to give you
the best customer service available.
The fastest way to get your questions
answered is by sending an email to Karen
at info@alpenstyle.com . Or you may call us
at 1-866-966-3603. In most cases you will
be contacted same day (see business hours).
By Phone:
1-866-966-3603 PLEASE
NOTE: We do not sell wholesale, nor do we have a list of distributor/manufacturer
phone numbers. We will not answer emails requesting such information.
Thank you for understanding.
By Email:
Please send questions or comments to info@alpenstyle.com
By
Snail Mail:
AlpenStyle, 1426 Mercer Avenue, San Jose, CA
95125-4441
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| Privacy
Policy |
We
at AlpenStyle have the utmost respect for our client's
privacy. As with every customer, your account information
is kept in complete confidence. Our strict corporate
policy insures that we will not sell, distribute, or
otherwise publish your personal information to any third
party.
| 1. |
We
use the information you provide about yourself
when placing an order only to complete that order. |
| 2. |
We
do not share this information with outside parties
except to the extent necessary to complete that
order. We use the information you provide about
someone else when placing an order only to ship
the product and to confirm delivery. |
| 3. |
We
use return email addresses to answer the email
we receive. Such addresses are not used for any
other purpose and are not shared with outside
parties. |
| 4. |
We
do not sell our customer's information. |
| 5. |
We
do not send out junk mails to our customers. |
| 6. |
All mail to customer is either in the form of order updates, shipment tracking information or for promotional/information purposes meant to inform customers of pertinent AlpenStyle store information. |
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| Order
Info |
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Secure
Checkout
The fastest way to place an order is by using the
secure checkout on the web site. We accept Visa, Master
Card, American Express, Discover.
Business
Hours
Our business hours are Monday - Friday (except holidays), 9:00 a.m. - 4:00 p.m. PST. If no one answers the phone 1-866-966-3603 during off-hours please leave your name, phone number and a brief message and we will be happy to call you back at your convenience. For speedier answers, please send an email to info@alpenstyle.com.
Extended hours, for email questions are in effect for the holiday season (November 1-December 22).
Product
Availability
The product availability information presented on
our Web site is the best, most current information
we have, but errors do occur and this information
does not represent a guarantee or promise of availability.
If a product is not in stock when you place your order,
we will do our best to let you know. We will also
provide you with our best estimate of when the product
will be available. Anticipated delivery dates are
dependent on our suppliers and other factors beyond
our control, and are subject to change.
Pricing
Due to the fast-moving nature of the Internet industry,
prices, promotions and product availability are subject
to change without notice. We do our best to provide
the most accurate, up-to-date information, but errors
do occur and we reserve the right to make changes
without notice. If you have ordered a product that
is subject to a price increase, we will hold your
order and inform you of the increase.
PLEASE
NOTE: We do not sell wholesale, nor do we have a list
of distributor/manufacturer phone numbers. We will
not answer emails requesting such information. Thank
you for understanding!
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| Payment
Options |
| Credit
Card
The checkout allows you to securely pay with your
credit card. Credit card transactions are protected
via the SSL (Secure Sockets Layer) protocol, the adopted
standard for processing secure credit card orders
over the Internet.
Shipping
Info
Orders will be shipped Monday - Friday (except
holidays). All orders placed after 2 pm PST will be
shipped the following business day. We use the
following shipping options: Our experience has shown
that the majority of all orders shipped to the east
coast arrive within3-5 days of shipping.
Due to the various AlpenStyle warehouse
locations throughout the
United States
and preferential rates by distributors , some shipping
carriers may be changed from the originally specified
order (i.e. all Skjaeveland and Vrikke orders ship Fed
Ex, Geiger ground orders ship UPS ground only, never
Fed Ex ground).
We do not mark up carrier rates nor do we believe in
charging for handling shipments. For both Fed Ex and
UPS we use the current rate tables for either carrier
to determine shipping costs to your delivery address,
based on the carrier and type of delivery you choose.
Return – Exchange
Policy
If
you are not completely satisfied with your purchased
item, simply return it back within fifteen (15) days
for a full refund (less any shipping and handling
charges). Also, if you need to exchange your product
for a different size, color, or style, just send it
back to us and we will promptly ship you the new product
(depending on stock availability).
Returns
must be 100% complete, in original and resalable condition,
with all original packaging, and contents. Only unwashed,
unworn, or defective merchandise may be returned.
Please send the item back to us at the address below
using any traceable shipping method. Once we receive
your package, we will exchange or refund as you instruct.
AlpenStyle
Returns and Exchanges
1426 Mercer Avenue
San Jose, CA 95125
United States of America
Packages
must be returned prepaid—we do not accept C.O.D.
deliveries.
- No
refunds or exchanges will be made after fifteen
(15) days under any circumstances.
-
Returns must be 100% complete, in original and resalable
condition, with all original packaging, and contents.
Only unwashed, unworn, or defective merchandise
may be returned. We reserve the right to refuse
a return on any product that does not meet these
requirements.
- We
are not responsible for lost or stolen packages.
Please use a shipping method that can be tracked.
We recommend you insure the parcel when shipping
higher-priced items. Packages must be returned prepaid—we
do not accept C.O.D. deliveries.
- We
will only refund shipping charges if we've sent
the wrong item or if the item sent is defective.
- Subsequent
to an approval authorization, we can only credit
the credit card used for the original purchase.
Please allow 1 – 2 billing cycles for the
refund credit to appear on your statement.
- Refused
returns or exchanges will be shipped back to the
customer at the customer's expense.
- PLEASE
NOTE : As soon as we receive your returned item
we will send you a confirmation e-mail to notify
you of your refund in the amount you paid for this
item.
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| We
want you to be confident that the size you select is
the size that will fit. The key to proper fit is knowing
your body measurements. To make sure you get the correct
size use the guidelines below to measure; then refer
to the appropriate sizing charts. |
| •
How to Measure for a Proper Fit |
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| •
Women's Regular Garment Sizing |
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FIT
GUIDELINES: HOW TO MEASURE FOR A PROPER FIT
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CHEST/BUST:
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Measure
under your arms and around the fullest part of
your chest/bust, keeping the tape straight across
your back. |
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WAIST:
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Measure
around the smallest part of your waistline. |
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NECK:
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Measure
around the base of your neck. Pull the tape tight
enough for a snug but comfortable fit. |
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SLEEVE:
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Bend
the elbow and measure from the center of the neck
(backside) to elbow and down to wrist. |
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HIP:
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Measure
around the fullest part of the hips, usually about
8 inches below the waist. |
| Sweaters
and outerwear will have no waist suppression and
will be able to accommodate those with waists
larger than dimensions listed. |
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Alpenkinder/ Children’s sizing
Both Isabella G and Skjaeveland sweaters run large and recommendations to buy with a generous size should be followed to receive the maximum wear from the garment. All children’s styles are manufactured to accommodate a child’s growth. Sleeves may be rolled or the length can be worn as a coat then as a jacket. See individual style descriptions for details.
US Child 2 fits sizes 18mos.-2T
US Child 4 fits sizes 3T-4T
US Child 6 fits sizes 5-6
US Child 8 fits sizes 7-8
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Geiger
of Austria
Please
note that this chart is approximate.
Jacket sizes vary from style to style so
please read descriptions carefully.
Some adjustments for size have been made
in the ordering options (i.e. style 65510).
|
European
size
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34
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36
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38
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40
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42
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44
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46
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48
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50
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American
Size
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4
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6
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8
|
10
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12
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14
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16
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18
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20
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Sleeve
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22
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22.7
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23.2
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23.6
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24
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24.3
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24.7
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24.7
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25
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Bust
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31.5
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33
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34.6
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36.2
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37.7
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39.3
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41
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43.2
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45.6
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Icelandic
Design and ICEWEAR
Please
note that fits vary according to style.
Styles with lining will not be as
generous in sizing as wool only styles.
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S
(4 to 6)
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M
(8 to 10)
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L
(12 to 14)
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XL
(16 to 18)
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Bust
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33
1/4
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35
1/2
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37
3/4
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40
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Waist
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25
3/4
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28
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30
1/4
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32
1/2
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Hip
(5" down from waist)
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35
1/4
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37
1/2
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39
3/4
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42
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Sleeve
(from collarbone)
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29
7/8
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30
3/4
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31
5/8
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32
1/4
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M.Miller
Outerwear
M.Miller
styles generally run true to size.
Some run on the small size for small and
medium sizes with the Tess vest.
The styles generally have more fitted
shoulders and sleeves.
Some styles will be more generous due to
cinched waist (i.e. the Krista) or due to
boxier/straight silhouette cuts (i.e. the Este).
Please read style descriptions that contain
sizing characteristics for individual items.
|
S
(4 to 6)
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M
(8 to 10)
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L
(12 –14)
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XL
(16)
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Skjaeveland
of
Norway
and Vrikke
Both
Skjaeveland and Vrikke styles run true to size,
more fitted in shoulders and sleeves.
Some styles will be more generous due to
boxier/straight silhouette cuts. Please read
style descriptions that contain sizing
characteristics for individual items.
|
S
(4 to 6)
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M
(8 to 10)
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L
(12 to 14)
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XL
(16 to 18)
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Vanilia
Fashion Pants
Becky
style – hem 31”
Vanilia
pants are very forgiving with their sizing due
to the bi/four-way stretch of the material.
Sizes run small and have been adjusted
accordingly in the ordering options.
Hem length for all sizes is 31”.
Boot leg is 8” in diameter.
| European
Size |
36 |
38 |
40 |
42 |
44 |
46 |
48 |
50 |
| American
Size |
4 |
6 |
8 |
10 |
12 |
14 |
16 |
18 |
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